RETURNS & REFUNDS

We operate a no–quibble returns policy and if you return an item unfitted with original unmarked product packaging within 30 days of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.

Please be aware on occasions we may substitute a brand of product, we will only do this when essential due to supply train issues, any substitute will carry the same guarantee and be of like quality.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
Up to 6 months from receiving your item(s) we will repair or replace any item not meeting its expected lifespan, if we cannot repair or replace the item(s) you can get a refund.

Purchases made from 1st January 2024 we offer an additional period after the 6 months: We offer in addition to your statutory rights an extra 30 months repair or replacement, this excludes normal expected wear and tear and items purchased for commercial use or resale.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly as that discount or offer may no longer apply.